Information Technology Specialist

A successful global company in the medical field is looking for an IT Specialist.

Location: Sharon Area | Full-time | Office-based (occasional travel to clients required)

Requirements:

• Bachelor's degree or equivalent work experience in technical support and field services. IT certifications recognized in the industry are an advantage.
• 3 years of experience in Help Desk services, field support, and systems management. Experience in the healthcare sector is a plus.
• own car required.
• Good professional-level English.
• Willingness to be available 24/7 (in extreme cases).
• Strong communication skills, both written and verbal, with the ability to understand user needs, both technical and non-technical. Ability to explain complex technical topics clearly to business stakeholders.
• Knowledge and experience in IT operations, working with customer service teams, and understanding of IT infrastructure and enterprise wireless networks. Experience with project management methodologies and working within an ITIL framework is required.
• Required technical skills include installation and troubleshooting of technology in various IT environments and remote or physical locations, as well as implementing technology systems in the workplace while minimizing disruptions to business and clinical processes. Knowledge of digital health principles and information security is also required.
• Solid experience in managing systems and infrastructure.