Customer Success Project Manager

At JFrog, we're reinventing DevOps to help the world's greatest companies innovate - and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you're willing to do more, your career can take off. And since software plays a central role in everyone's lives, you'll be part of an important mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production - a concept we call "liquid software." Wouldn't it be amazing if you could join us in our journey?

We seek a skilled and dynamic Project Manager to join our Customer Success Operations team. The role involves leading key strategic initiatives from planning to delivery, ensuring thorough planning, efficient implementation, and high-quality system and process outcomes that align with our business goals.

As a Customer Success Project Manager at JFrog you will...
Lead strategic Customer Success initiatives from inception to completion, including planning, implementation, and aligning business processes driven by our defined objectives, and defining success measures
Drive progress, provide updates to stakeholders, and facilitate decision-making while ensuring alignment with company priorities and timely, high-quality completion
Collaborate closely with leaders, stakeholders, team members, and different teams to ensure ongoing alignment and drive and execute strategic plans, goals, and objectives
Organize and facilitate meetings, including preparing agendas, briefing materials, and ensuring follow-up actions are completed
Communicate effectively with all relevant stakeholders and impacted users in a friendly, timely, and clear manner
Identify opportunities to improve operational processes and workflows, contributing to increased efficiency and productivity
To be a Customer Success Project Manager at JFrog you need…
3-5 years of experience in a similar role, ideally with a track record of success in a fast-paced, high-growth environment
Previous experience working or collaborating closely with software development teams in a software company, and a good understanding of technology
Experience in Process design, implementation, and adoption
Strong project management skills, successfully managing multiple complex projects and initiatives
Excellent communication and interpersonal skills, with the ability to lead by influence and interact effectively at all levels of the organization
Strong analytical thinking and driving informed decision-making based on complex situations and data
Thorough understanding of project and change management methodologies and experience in implementing process improvements
Attention to detail, ability to prioritize and multitask effectively
Independent, self-starting individual
Proficient English communication skills, both written and verbal
Bachelor's degree in business administration or equivalent