Professional Services Engineer

About us:

Penlink, the leading authority in digital intelligence, offers comprehensive solutions tailored for law enforcement, national security, the defense sector, financial institutions, and enterprises.

Our expertise lies in seamlessly integrating extensive digital evidence with open-source intelligence gathered from a vast array of sources, harnessing the power of AI for critical insights.

More about us: https://www.penlink.com/about-us-penlink/

Job Description:

As a Professional Services Engineer and a member of the Deployment Team, you will work on multiple platforms and environments with continuous learning of new technologies.

Responsible for customer cloud-based and on-prem solutions implementation and maintenance.

In addition, working with internal interfaces (Customer Support, R&D, QA) and taking responsibility for the technical solutions staging and Knowledge sharing.

Requirements:

• 3+ years’ experience working as a System Engineer \ Professional Services Engineer
• Advanced knowledge of IT systems, including solutions implementation, networking, servers, and Web-based applications
• Excellent understanding and experience in Linux, Cloud environments and VMware ESX domains
• Experience in installing, configuring, and maintaining servers both virtual (Cloud\ESX VMs)) and physical
• Experience in Linux and Windows script languages (BASH, PowerShell) – strong advantage
• Experience with deploying infrastructure (IaaS) solutions to Cloud platforms – Azure/AWS
• Solid understanding of Database concepts (Postgres, MSSQL) - strong advantage
• Solid Knowledge Base maintenance approach and Knowledge sharing attitude
• Experience in Customer Support and ability to work with worldwide global customers.
• Problem solver: proven troubleshooting skills, result- driven, make it happen’ approach.
• Ability to operate under pressure in deadline-driven situations and business emergencies
• English speaking and writing in high level. Other languages – advantage
• Certifications: CCNA, MCSE, AWS\Azure – advantage
• Excellent communication skills (both written and verbal) with attention to details