Service Account Manager

We’re looking for a Service Account Manager (SAM) to take full ownership of our strategic and complex customers – a major Israeli government organization consisting of 20 independent divisions, each with its own goals, challenges, and stakeholders.

In this key role, you will serve as the face of the company for this customer – building trust, understanding needs across departments, leading strategic projects, and ensuring long-term customer success.

You'll collaborate closely with internal teams and external partners to deliver consistent value and support business growth.

Your Impact & Responsibilities

• Build and maintain strong relationships with senior stakeholders across multiple divisions
• Act as the customer’s main point of contact, managing expectations and aligning on strategy
• Lead cross-functional projects from planning to delivery, ensuring alignment across internal teams
• Conduct regular sync meetings, executive updates, and quarterly business reviews
• Translate complex organizational needs into actionable plans with measurable results
• Monitor account health, track KPIs, and provide insights for continuous improvement
• Identify opportunities for growth, collaborate with product and sales teams on tailored solutions
• Proactively manage risks and escalations, ensuring high levels of satisfaction
• Serve as a bridge between technical, operational, and business teams on both sides

Your Knowledge & Skills

• 5+ years of experience in customer-facing roles involving account ownership, client success, or project management
• Strong understanding of technical cybersecurity concepts - a must
• Excellent written and verbal communication skills in both English and Hebrew
• Strong relationship-building and stakeholder management skills
• Highly organized, able to prioritize and manage multiple projects in a fast-paced environment
• Analytical mindset with a problem-solving approach
• Experience working with public sector or government clients – a strong advantage
• Familiarity with Check Point products – a plus
• Prior experience working with the Israeli Ministry of Defense – a plus