Technical Account Manager

Description

Automat-it is a premier AWS partner dedicated to driving startup success through our comprehensive expertise in AWS Cloud solutions, migrations, and intricate DevOps projects. By leveraging our AWS know-how, we empower startups’ DevOps, FinOps, and Delivery teams, enhancing security, reducing time to market, and optimizing cost-effectiveness with minimal effort

.
Automat-it is a global company operating in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impac

t.
We’re looking for a Technical Account Manager to provide technical post-sales guidance to Automat-it customers while maintaining long-term relationships, identifying pain points, and addressing th

em.
📍 Work location - hybrid from Tel-

Aviv
Responsibil

• ities
  Offer post-sales technical support to customers on complicated technical
• issuesBe in charge of a portfolio of local and EU-based cus
• tomersAssess and address client queries and needs in a timely manner and assist with utilizing AWS services effec
• tivelyCollaborate with the sales team to identify and capitalize on untapped opportu
• nitiesTrain customers on proper cloud environment
• usageBuild and maintain excellent customer relationships and ensure satisf
• actionProvide product performance reports to developers and stakeh
• oldersAssist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all
• teamsMonitor account metrics, including CSAT and fina
• ncialsFrequent travels - locally (on-demand to meet with customers and partners and attend local events) and abroad (at least once a qua

rter).
Requi

• rements
  5+ years of working experience as a Technical Account Manager, DevOps, or Cloud
• EngineerHands-on experience with an AWS env
• ironmentRelevant AWS certific
• ation(s)Experience in customer-facing, preferably with startup
• s or SMBDemonstrated ability to engage and influence C-level executives on relevant technic
• al itemsExcellent written and verbal communication skills in
• EnglishAbility to multitask and manage multiple responsibilities conc
• urrentlyStrong organizational skills and attention t
• o detailExcellent communication, interpersonal, critical thinking, and problem-solvin

g skills
Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to