Technical Support Representative

About Us

Goods is an innovative E-commerce logistics SaaS platform transforming how businesses manage their B2C and B2B logistics operations. Our solution seamlessly integrates e-commerce stores, warehouse management, and inventory control into a single, centralized platform, simplifying logistics for brands worldwide.

Role Overview

We are seeking a Customer Success Manager to lead customer onboarding and integrations, ensuring a smooth and efficient experience. This role is part of our Product team, based in Hod Hasharon, Israel.

Responsibilities

• Lead and manage the customer onboarding process and integrations.
• Develop and maintain a comprehensive knowledge base to support customers.
• Provide user training on the Goods Solution to enhance customer adoption.
• Offer ongoing support to existing customers through service tickets.
• Collaborate with R&D and Product teams to troubleshoot issues and manage escalations.
• Use SQL queries to analyze system behavior and validate business processes.

Requirements

• 2+ years of experience in Product Management, Technical Support, or Customer Success.
• 2+ years of experience in logistics and e-commerce business processes.
• Strong SQL skills – ability to write and analyze queries (mandatory).
• Excellent English proficiency – both verbal and written (mandatory).
• Technical troubleshooting expertise, including experience with Postman, application logs, and SQL.
• Strong interpersonal and communication skills, with the ability to present, multitask, and collaborate effectively.
• Bachelor’s degree in Business, Science (B.Sc.), Industrial Engineering, or a related field.