Client Onboarding Manager

Description:

Duve is a leading technology company dedicated to helping hotels enhance their guest experience and boost revenue. We specialize in innovative solutions tailored to the hospitality industry, ensuring seamless guest interactions and maximizing hotel profitability.

About this role:

The Onboarding Manager at Duve will focus on assisting customers in setting up their Duve platform and conducting enablement sessions. This role requires a blend of task-oriented and customer service skills to ensure a smooth onboarding process.

Requirements:

• Very strong organizational and task management skills.
• Excellent English, written and verbal.
• High customer service orientation.
• Technical Aptitude: Enthusiasm for technology, familiarity with common tools, and a passion for exploring new platforms and interfaces
• Ability to lead multi-participants training sessions and webinars.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Desired Skills:

• Experience in customer onboarding or similar roles.
• Familiarity with hospitality technology is a plus.

What you will do:

• Set up new customer accounts on the Duve’s platform.
• Identify and eliminate any delays and obstacles in the onboarding process.
• Follow up with customers on tasks required for their go-live process.
• Conduct grouped training sessions for new customers.
• Provide ongoing support and guidance during the initial stages of the customer journey.
• Collaborate with internal teams to address customer issues.
• Track and report on onboarding progress and key metrics.