Enterprise Customer Success Manager (CSM)

About Ubeya

Ubeya is a leading SaaS B2B platform in HRtech. Our workforce management platform helps businesses and staffing agencies worldwide become more resilient and adaptive to change, driving growth, operational excellence, and enhanced employee satisfaction.

We are seeking a dynamic and experienced Enterprise Customer Success Manager to join our team. In this role, you will act as a trusted business advisor and strategic partner to our enterprise clients, helping them maximize value from Ubeya’s solutions. You’ll play a pivotal role in expanding client activity, driving commercial growth, and becoming their go-to resource for day-to-day operations and strategic needs.

Responsibilities

• Act as a trusted partner to clients, understanding their business goals and aligning Ubeya’s solutions to deliver measurable outcomes.
• Build and maintain trusted relationships with key stakeholders, positioning Ubeya as an essential part of their daily operations and decision-making processes.
• Proactively identify and execute upsell and cross-sell opportunities to drive account expansion and revenue growth.
• Plan, build and lead Executive Business Reviews (EBRs) to showcase value delivery, share success stories, and drive alignment on strategic priorities.
• Provide personalized training and support, ensuring clients maximize the platform’s potential and stay up to date with new features.
• Monitor client satisfaction, address issues promptly, and ensure long-term retention and success.
• Collaborate with Sales, Product, and Support teams to deliver seamless customer experiences and meet commercial objectives.
  
  

• Proven track record of driving business outcomes, expanding client activity, and achieving commercial growth in a SaaS or B2B environment.
• 3+ years of experience in Enterprise Customer Success Management, Account Management, or similar roles.
• Experience in HR tech or working with solutions for large-scale environments (e.g., stadiums) is a strong advantage.
• Strong analytical and problem-solving skills, with the ability to align technical solutions to business goals.
• Exceptional communication and relationship-building skills, with advanced written and spoken English.
• Thrive in a fast-paced, dynamic environment while managing multiple client relationships effectively.
• Willingness to work full-time on-site at our Tel Aviv office, conveniently located near the HaShalom train station.