Help Desk Administrator

As a Help Desk Administrator at Check Point, you will be responsible for providing technical support to end-users, ensuring the smooth operation of IT infrastructure, and resolving hardware and software issues efficiently. This role requires strong troubleshooting skills, excellent customer service, and a solid understanding of Microsoft Windows environments.

Your Impact & Responsibilities

• Provide first-level support for Microsoft Windows clients (Windows 7/10).
• Install, configure, and troubleshoot desktops, laptops, and peripherals.
• Resolve hardware, software, and network issues.
• Manage user accounts in Active Directory and Exchange 2010.
• Troubleshoot printers, scanners, and other office devices.

Your Knowledge & Skills

• 1-2 years of experience in Microsoft Windows support (Windows 7/10, Server 2008/2012).
• Strong knowledge of PC and network connectivity (Ethernet, TCP/IP).
• Proven advanced troubleshooting skills for hardware, software, and network issues.
• Ability to multi-task and work in a fast-paced environment.
• Excellent customer service and communication skills.
• High level of English (written and verbal).
• Experience with Mac OS and Linux is an advantage.