Customer Success and Support Manager

Cybord Overview: 

Cybord is an Israeli startup that leverages advanced visual AI technology to ensure the quality, authenticity, and traceability of electronic components during manufacturing. By inspecting 100% of components placed on printed circuit board assemblies (PCBAs), Cybord addresses critical challenges in hardware cybersecurity, anti-tampering, counterfeit detection, and micro-traceability. Our AI-driven inspection seamlessly integrates into existing Surface Mount Technology (SMT) and Automated Optical Inspection (AOI) lines, enhancing security, traceability, and compliance without modifying existing processes.   

We are looking for a skilled Customer Success and Support Manager, to join our Customer Success and Support team. 

In this role, you will work in a constantly evolving environment and optimize applications for improved performance and scalability. 

Our offices are in the heart of Tel Aviv, within a 5-minute walk from Savidor train station. We follow a hybrid work model in which employees can work remotely twice a week. 

Key Responsibilities: 

• Provide technical support during product integration and implementation. 

• Troubleshoot infrastructure, software, and performance issues. 

• Conduct product demos and technical presentations. 

• Gather customer feedback to inform product enhancements. 

• Visit customer sites frequently to assess needs and provide services. 

• Support sales by identifying customer requirements and tailoring solutions. 

• Collaborate with product and engineering teams on capabilities and roadmap. 

• Deliver training for customers and partners on software best practices. 

• Maintain technical documentation (user guides, FAQs, troubleshooting tips). 

Qualifications: 

• Bachelor’s degree in Computer Science, Engineering, or related field. 

• 3+ years of software development experience. 

• Strong problem-solving and debugging skills. 

• Excellent communication and presentation skills. 

• Ability to manage multiple customer engagements independently. 

• Strong analytical and data-driven mindset. 

• Fluent English. 

• Willingness to travel frequently. 

Preferred Skills: 

• Familiarity with: 
• API development & testing (FastAPI, Flask, Django, Swagger, Postman). 
• Cloud tools & scalable microservices (AWS compute, storage, etc). 
• Distributed relational databases (SingleStore). 
• Containerization (Docker). 
• Version control (Git) and CI/CD processes. 
• Experience with cloud platforms or SaaS solutions. 
• Customer-facing experience. 
• Familiarity with Kubernetes and microservices architecture. 
• IT and infrastructure knowledge – advantage.