Help Desk Technician

IT Helpdesk Support Representative

Location: Rishon Le Zion | Employment Type: Full-time

Who are we? We are a small, experienced, family-oriented IT company providing IT services to diverse companies in Israel and abroad. We are looking for a Helpdesk Support Representative for a dynamic and challenging role working directly with our clients.

Job Description:

• Provide technical support to company clients across various IT areas.
• Troubleshoot hardware, software, and network issues in Windows and Mac environments.
• Work with cloud systems such as Google Workspace and Microsoft 365.
• Assist in user management, resolve communication issues, and install computer equipment.

Technical Requirements:

✔ At least 2 years of experience in a Helpdesk role.

✔ Practical knowledge and experience working with Windows and Mac operating systems.

✔ Basic hardware troubleshooting experience (e.g., adding memory to computers).

✔ Proficiency with cloud systems (Google Workspace and Microsoft 365).

✔ Basic familiarity with networking and communications.

✔ High-level English proficiency – Mandatory!

Significant Advantages for Experience in:

✅ MDM user management systems such as JumpCloud and Intune.

✅ Virtualization experience with VMware or Hyper-V.

✅ Backup systems familiarity, specifically with Acronis Cloud.

✅ Networking and communications knowledge – understanding of DNS, DHCP, Routing.

✅ Networking equipment – experience working with Firewalls, Access Points, Switches.

Required Skills:

🔹 Ability to work independently and manage tasks proactively.

🔹 Ability to handle pressure and manage multiple simultaneous requests.

🔹 Positive attitude and creative problem-solving skills.

🔹 Excellent interpersonal skills – Mandatory!

🔹 Organized, structured, and highly service-oriented – Mandatory!

What We Offer:

✔ Education fund (Keren Hishtalmut) and Managers Insurance.

✔ Supportive and family-like work environment.

✔ Stable employment and excellent working conditions.

✔ Professional training and certifications funded by the company.

✔ Opportunities for professional advancement and career development.

💻 Interested in joining our winning team?

Send your resume and join us! This position is open equally to all genders.