Data Expert

About Ask-AI

Ask-AI is a generative AI platform built to help B2B orgs provide outstanding customer experiences. Companies like Monday.com, Armis, Rapid7 & Own Company rely on Ask-AI to improve rep effectiveness, drive customer self-service and gain critical insights to inform their business strategy.

The platform connects complex knowledge from across the organization (Tickets, Docs, Communications, KBs etc) and allows Support & CS teams to power an array of use cases that will optimize future headcount costs, drive higher retention and delight your customers. It offers over 100 connections that are very rich with data, both structured and unstructured, overarching almost all types of organizational data—a heaven for the data-savvy.

Including a case study detailing how Own Company managed to save 15 future headcount while managing their growth and eventual acquisition by SFDC.

About The Role

We’re looking for an experienced Data Expert (Data Analyst / Data Scientist) to join our team. This person will play a crucial role in building dashboards, analyzing data, and creating prompts with a machine learning discipline. They will be data-savvy, finding patterns and insights in data, and have a passion for exploring and understanding data. The Data Expert will be responsible for leveraging SQL and dashboard-building skills to perform data analysis and drive business insights.

Areas of Focus

Data Analysis and Insights

• Analyze complex datasets to identify patterns, trends, and insights that drive business decisions.
• Develop and maintain dashboards that provide actionable insights to stakeholders.
  
  

• Build and refine prompts using machine learning techniques to enhance data-driven decision-making.
• Collaborate with cross-functional teams to integrate ML models into business processes.
  
  

• Dive deep into data to uncover hidden patterns and insights.
• Utilize data exploration techniques to inform strategic initiatives.
  
  

• Demonstrate strong knowledge in SQL for data manipulation and analysis.
• Leverage dashboard-building tools to create intuitive and informative visualizations.
  
  

• Bonus related to full company ARR.
• Multi-national presence with offices in Tel Aviv.
  
  

• Ensure data-driven insights are effectively communicated to stakeholders.
• Drive additional revenue opportunities through expert data analysis and insights.
  
  

• 3+ years of experience in data related domains
• Strong technical expertise in data analysis and machine learning.
• Excellent communication and relationship-building skills.
• Ability to manage multiple data projects and deliver insights effectively.
• Proficiency in SQL and SQL-like query languages.