Technical Customer Success Manager - Pro Support

Why Join Us?

Check Point PRO Support and AIOPS is a proactive security solution that continuously monitors security gateways, detects potential issues, and resolves them before they impact service. With automated ticketing for critical events and actionable insights through detailed reports, this platform ensures enhanced security and seamless operations.

We are seeking an experienced Technical Customer Success Manager to join our Proactive Support team within Check Point Product Operations. In this role, you will lead the onboarding of new Pro Support/AIOPS customers, drive product adoption, and ensure long-term customer satisfaction and retention. The ideal candidate has strong customer engagement skills, a technical background, and a passion for delivering exceptional proactive support.

Key Responsibilities

• Actively contribute to the product strategy, roadmap, and continuous improvement.
• Manage and track business impact metrics and customer feedback to refine and enhance product performance.
• Lead go-to-market activities, including product positioning, launch strategies, and execution plans.
• Collaborate closely with R&D, MIS, Product, Sales, and Marketing teams to deliver high-quality, on-time products.
• Build trust and foster positive relationships with stakeholders by consistently exceeding expectations through innovation, on-time delivery, and exceptional service.
  
  

• 5+ years’ experience as a Technical Customer Success Manager – essential.
• Proven experience with product life cycles from both technological and business perspectives – essential.
• Excellent communication and presentation skills – essential.
• Fluency in English – essential.
• Technical expertise with a bachelor's degree in computer science or a related field – a significant advantage.
• Experience working with databases – a significant advantage.
• Knowledge and experience in cybersecurity – a significant advantage.
• Strong business analytics skills and a data-driven mindset.
• Ability to thrive in a globally distributed, multicultural organization.
• Willingness to travel internationally on rare occasions.