Customer Success Manager

About Woo:

Woo's AI-powered Career Tracker™ continuously monitors the career moves of your past candidates and former clients, enabling you to re-engage with them at the perfect moment. We're growing fast, and we're looking for a Senior Customer Success Manager to join our dynamic team!

The Role:

We're seeking a Customer Success Manager to manage and grow relationships with our clients. This is a high-impact, customer-facing role that requires strong account management, strategic thinking, and a drive to exceed targets for upsells and renewals.

Key Responsibilities:

• Serve as the primary point of contact for a portfolio of high-value clients across Europe and America.
• Develop a deep understanding of clients' needs and goals, ensuring Woo's solutions are aligned.
• Proactively manage client relationships, driving engagement and adoption of Woo's platform.
• Identify upsell and cross-sell opportunities, presenting tailored solutions to clients.
• Lead client onboarding, ensuring a smooth and successful implementation.
• Conduct regular business reviews (QBRs) and share actionable insights to add value.
• Collaborate with internal teams (Product, Sales, Support) to address client feedback and improve the overall experience.
• Stay updated on industry trends and competitor offerings, positioning Woo as a trusted partner.

What We're Looking For:

• Experience in a Customer Success or Account Management role, preferably in a SaaS environment.
• Proven track record of meeting or exceeding upsell and renewal targets.
• Strong familiarity with HubSpot (or similar CRM platforms).
• Exceptional communication and interpersonal skills, with the ability to build strong relationships at all levels.
• Experience working with clients in Europe and/or America, with flexibility to accommodate different time zones.
• Analytical mindset with the ability to gather and interpret data to drive decisions.
• A proactive approach to problem-solving and a passion for delivering value to clients.
• Ability to thrive in a fast-paced, team-oriented environment.

Why Join Woo?

• Be part of a high-growth company making a real impact in the recruitment tech space.
• Work with a talented, collaborative team that values innovation and excellence.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A vibrant and inclusive company culture where your voice is heard.