Technical Support Team Lead

About Hoopo

Hoopo is a fast-growing, venture-backed startup on a mission to revolutionize global logistics. We transform unpowered assets into smart, connected fleets, empowering transportation, aviation, and maritime industries with cutting-edge, power-efficient tracking and fleet management solutions.  Join our innovative team and play a pivotal role in delivering real-time asset and fleet visibility that’s reshaping the future of these industries.

We are looking for a Technical Support Team Lead with a passion for IoT and Data technologies, exceptional problem-solving skills, and a drive to enhance customer experience. This role is crucial for ensuring the seamless deployment and ongoing support of our advanced tracking and monitoring solutions.

What you'll do & Responsibilities:

• Be the go-to technical expert for complex challenges, providing hands-on technical support to resolve high-level issues.
• Lead technical support processes by defining best practices, setting KPIs, and implementing scalable workflows.
• Collaborate with cross-functional teams (Product, R&D, and Customer Success) to address customer feedback and drive meaningful improvements.
• Build and maintain strong relationships with global field teams to support solution rollouts and ensure seamless integration.
• Identify opportunities for process improvement and contribute to the excellence of the entire organization.
• Document technical solutions and knowledge for both internal teams and customer-facing resources.

Requirements:

• Bachelor’s degree in Engineering is required.
• 5+ years of hands-on experience in Technical Support or a related technical role, ideally within IoT, Embedded Systems, or Communication Protocols.
• Proven expertise with communication protocols and embedded solutions.
• Exceptional problem-solving and analytical skills, with a proactive approach to troubleshooting.
• Strong leadership and communication abilities with experience in guiding and mentoring team members.
• Proficiency in English with excellent written and verbal communication skills.
• Demonstrated ability to drive process improvements in a technical support environment.
• Experience working with global teams and influencing cross-functional collaboration.



Why Join Hoopo?

• Be a key player in a company that is revolutionizing global logistics with cutting-edge IoT solutions.
• Join a fast-growing startup with opportunities for professional growth and development.
• Collaborate with a talented, passionate team dedicated to creating innovative technology solutions.
• Make a significant impact by influencing the future of connected fleets and smart logistics.