Technical Account Manager

Browsi is looking for an experienced Technical Account Manager who will manage onboarding and post-sale tasks for Browsi's Premium customers around the world.

The TAM will ensure our clients see the full value of the Browsi product and how it can best integrate and suit the business needs of their organization. This position offers exciting interaction with diverse businesses, as well as challenging technical work and opportunities for learning and development.

If you're a people person at heart, a self-starter, and a team player - we want to hear from you!

Responsibilities:

• Be in-charge of pilots with new and existing clients, maximizing clients’ potential with Browsi.
• Work cross-functionally with engineers, product, and with technical and operational stakeholders to support customer needs.
• Develop standard operational procedures and escalation paths for technical issues and bugs.
• supply business and work with product and engineering teams to drive these to execution.
• Bridge the technical and operational gap with our publishers and translate customer feedback into product and engineering requirements.
• Understand customer goals, facilitate customers, and proactively find and execute optimization opportunities.

Requirements:

• 2+ years of experience working in tech-B2B companies - client-facing / technical account manager/support position/professional services/consulting/sales engineer/support engineer role.
• Native / Fluent English speaker.
• Strong verbal and written communication skills with the ability to effectively communicate across a broad range of technical and non-technical people.
• An ability to gasp customers’ needs and suggest timely solutions.
• Experience writing technical documentation.
• High availability for customer inquiries coming in by email, slack, WhatsApp, Hangouts, etc.
• Bachelor's Degree - preferably tech-oriented one.
• Some coding/troubleshooting experience (HTML, Javascript, CSS, etc).
• Positive attitude, empathy, and high energy, a CAN-DO approach.

Why Join Browsi?

• Joining this team, you will experience the benefits of working in a dynamic, entrepreneurial environment and be a part of an amazing startup.
• Be part of a cutting-edge company at the forefront of AI and predictive data.
• Work alongside a team of innovative and passionate professionals dedicated to driving results for clients.
• Competitive compensation package with performance-based incentives.
• Opportunities for professional growth and career advancement in a fast-growing organization.