Information Technology Specialist

IT Technical Specialist

Key Responsibilities

- Proactively monitor the digital employee experience using DEX tool to identify potential issues before they affect productivity

- Conduct detailed root cause analysis of complex IT problems across multiple technology domains

- Design, build, and maintain custom SQL-based dashboards in DEX tool to monitor system performance and user experience

- Develop automated alerting mechanisms for early detection of performance degradation

- Analyze trends in system and application performance to recommend improvements

- Create comprehensive documentation of identified issues and their resolutions

- Collaborate with IT infrastructure teams to implement preventative measures

- Provide technical guidance on optimizing the digital workplace environment

Technical Skills

- DEX tool Expertise: Demonstrated experience with DEX tool or similar DEX platforms

- Advanced SQL Scripting: Expert-level SQL skills for custom dashboard development - Must

- Windows Administration: In-depth knowledge of Windows operating systems, Group Policy, and system optimization

- Active Directory: Strong understanding of AD structure, permissions, and troubleshooting

- Networking: Expertise in network protocols, troubleshooting connectivity issues, and understanding network performance impacts

- Virtualization: Experience with virtual desktop infrastructure (VDI) and virtualization technologies

- Cloud Services: Familiarity with cloud platforms (Azure, AWS) and SaaS applications

- PowerShell: Proficiency in automation scripting for Windows environments

- Performance Analysis: Experience with system performance monitoring tools and methodologies