Information Technology Specialist

NetoPlay is a leading and innovative provider in the gaming turnkey solutions industry, dedicated to delivering outstanding gaming experiences. We are looking for an IT Support Specialist with expertise in maintaining IT systems, troubleshooting technical issues, and supporting end-users with their day-to-day technology needs. This role requires proficiency in Office 365, network management, Fortinet technologies, Slack administration, and the ability to work with both macOS and Windows environments. Fluency in both Hebrew and English is a must.

Responsibilities

Office 365 Administration:

• Manage user accounts, licenses, and permissions in Microsoft 365.
• Troubleshoot issues related to email, SharePoint, OneDrive, and Teams.
• Ensure data security and compliance within the Microsoft ecosystem.

Slack Administration:

• Manage Slack workspaces, user access, and integrations.
• Configure and troubleshoot Slack apps and workflows to enhance productivity.
• Provide end-user training and support for Slack-related issues.

Network Management:

• Configure, monitor, and maintain network infrastructure, including routers, switches, and access points.
• Manage Fortinet devices (e.g., firewalls, VPNs) and ensure secure connectivity.
• Troubleshoot network issues related to connectivity, performance, and security.

Device Management:

• Install, configure, and maintain macOS and Windows computers.
• Set up and troubleshoot peripherals like printers, scanners, and monitors.
• Manage device inventories and ensure all systems are up-to-date with software and patches.

Technical Support:

• Provide Tier 1 and Tier 2 support to end-users for hardware, software, and network issues.
• Document and escalate unresolved issues to senior IT staff or external vendors.
• Assist with onboarding new employees, including setting up devices and accounts.

IT Security and Compliance:

• Implement and enforce security best practices for devices, accounts, and networks.
• Monitor systems for vulnerabilities and ensure timely updates.
• Support security audits and compliance requirements.

Miscellaneous:

• Manage hardware and software procurement.
• Provide guidance and training to users on IT policies and tools.
• Assist with IT projects, such as system upgrades, migrations, or office moves.

Qualifications

Experience:

• 5+ years in IT support or a similar role.

Technical Skills:

• Proficiency in Office 365 administration (e.g., Exchange, SharePoint, Teams).
• Strong knowledge of Fortinet technologies (e.g., FortiGate, FortiClient).
• Experience with Slack workspace management and administration.
• Expertise in networking concepts such as TCP/IP, DNS, DHCP, and VLANs.
• Hands-on experience installing, troubleshooting, and maintaining macOS and Windows systems.
• Familiarity with remote support tools and IT ticketing systems.

Languages:

• Fluency in Hebrew and English (spoken and written) is required.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to prioritize tasks and work effectively under pressure.