Client Success Manager

The Client Success Manager (CSM) is responsible for ensuring long-term client satisfaction, retention, and success. This role involves working closely with the clients inorder to maximize their value from the company’s products and services while fostering strong relationships that drive engagement and loyalty.  

The CSM proactively identifies clients needs, provides strategic guidance, and collaborates with internal teams inorder to optimize the given service. This position is critical in maintaining a high level of client satisfaction and ensuring that clients achieve their business goals with our solutions.

Key Responsibilities:

1.Client Relationship Management:

• Developing and nurturing strong, long-term relationships inorder to enhance client engagement and retention.  
• Providing exceptional support, ensuring that clients fully leverage the company’s solutions to meet their business needs.  
• Collaborating cross-functionally with internal teams to ensure seamless service delivery and issue resolution.  

2.Strategy:

• Developing and executing plans tailored for each clients' goals.  
• Providing clients with proactive insights and strategic recommendations inorder to optimize their performance.  

 3.Retention & Growth

• Identifying opportunities for clients to expand their usage of the company’s products and services.  
• Analyzing risks and proactively addressing potential challenges.    

 4.Performance Analysis

• Monitoring and analyzing clients performance, providing actionable insights inorder to improve outcomes.  
• Preparing and presenting regular reports on key success metrics such as client satisfaction, retention rates, and overall account health.  

Required Skills and Qualifications:

• English  Mother tongue- a must!
• At least 2 years experience in account management/ client success, or a related field.
• Experience working with European markets
• Experience in a the Payment  industry -an advantage.
• Excellent project management skills, with the ability to manage multiple accounts, deadlines, and priorities.
• Strong sales and negotiation skills with the ability to identify and seize opportunities.
• Proficiency with CRM software (Monday) and project management tools-an advantage.
• Good Excel and analytical skills
• A bachelor’s degree -an advantage