Technical Implementation & Success Manager

Company Description

Sellence is an AI-driven platform that redefines D2C sales, specifically for brands selling high-value items at high volumes. With technology engineered to amplify sales capacity and elevate conversion rates, Sellence partners with top-tier insurance companies and e-commerce giants to double transaction volumes monthly and triple sales capacity.

• Lead onboarding, deployment, and integration of Sellence AI solutions.
• Optimize processes for efficiency, accuracy, and scalability.
• Troubleshoot and resolve technical issues in workflows, data integrations, and configurations.
• Provide hands-on support for implementations and automation improvements.
• Build strong relationships with key stakeholders and ensure customer success.
• Advocate for customer needs and product enhancements.
• Collaborate cross-functionally to align implementations with platform capabilities.

• Experience: 1-4 years in SaaS, or B2B software (technical implementation, solutions engineering, or customer success).
• Interest in Generative AI: Passion for AI-driven solutions and a strong understanding of its business applications.
• Technical Skills: Strong understanding of SaaS platforms, APIs, and integrations. Ability to troubleshoot and communicate technical concepts effectively. Experience with automation tools (Zapier, Make), SQL skills (preffered)
• Soft Skills: Strong communication, problem-solving, and project management.
• Excellent English skills (written and verbal).
• Education (Preferred): Degree in CS, Engineering, or Business; relevant certifications (Customer Success, Agile, or Project Management).