Senior Customer Success Manager

Description:

Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. Trusted by 1000+ GPs, owners/operators, and investment firms globally, we help teams streamline the full lifecycle of investment management - from fundraising and onboarding to reporting, distributions, tax, and back-office automation.

But we're more than just software. We're a team of bold thinkers, innovators, and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services, helping our customers raise more capital, deliver a better investor experience, and scale their businesses smarter.

Agora is backed by top-tier VCs like Insight Partners and Qumra Capital, and we’re growing fast. We’ve been named one of Globes’ Most Promising Startups, recognized as a Best Start-Up Companies to Work For by Duns 100, and one of Business Insider’s Hottest PropTech Startups.

As a Customer Success Manager at Agora, you will be the trusted partner for our clients, guiding them throughout their journey and ensuring they get maximum value from our platform. You’ll work closely with cross-functional teams to support adoption, drive retention, and build long-term relationships that lead to mutual success.

Your key responsibilities will include:

• Be the main point of contact for your clients, always there to help and train them on new features
• Own and manage new client onboarding - understanding their business goals and teaching them how to use and get value from Agora’s platform
• Build, execute, and manage ongoing success and engagement plans tailored to each client
• Represent the voice of the customer and advocate for client needs internally, influencing the product roadmap
• Lead internal cross-functional improvement projects to enhance the client experience, boost product adoption and client retention
• Create new revenue opportunities for the company by upselling additional products to existing clients

• 3+ years of experience as a Customer Success Manager in a B2B SaaS environment
• Experience working with international clients
• Experience working in the real estate investment industry
• Knowledge of the concepts of waterfall, IRR, cash-on-cash etc3
• Strong presentation and communication skills, with confidence working with senior stakeholders
• Proven ability to create and manage onboarding journeys and long-term success plans
• Comfortable taking initiative, working independently, and adapting quickly to change
• A team player with high energy, agility, and a positive attitude
• Fluent in English and Hebrew is a must