Customer Success Manager

The shipping industry is going through a digital revolution: AI and Machine Learning are transforming the industry and enabling a new era of data-driven decisions which directly enhance the safety, efficiency, and sustainability of shipping companies. Orca AI is privileged to be at the forefront of this digital revolution, providing the first automated situational awareness platform for better decisions on board and on shore, to ensure that vessels reach their destination safely and efficiently, regardless of weather conditions and water congestion. Join us at Orca AI in our mission to transform the old navigations paradigms and make shipping safer.

Orca AI is looking for a highly motivated and experienced Senior Customer Success to establish a trusting relationship with our customers. You will manage the entire post-sale customer lifecycle, from managing the product implementation & customer onboarding, to providing value throughout the relationship with the customers.

Responsibilities:

• Manage the implementation (onboarding and product training) of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
• Establish and develop strategic trusted advisor relationships at the highest relevant levels (Decision Makers, Operation Managers, Technical & Safety Managers, Captains ), by providing the customer with best practices on how to use the products.
• Represent the voice of the customer and be part of the product development roadmap
• Partner with Sales and Product Teams on upsell, cross-sell, and expansion opportunities.
• Leverage your product knowledge and experience to ensure customers receive the utmost value of Orca-Ai products.
  
  

• 5+ years’ experience in Customer Success, preferably in cybersecurity/B2B enterprise software/ SaaS company /or equivalent roles.
• Technical knowledge and skills related to software solutions (SaaS environment) AI & Computer vision.
• High prioritization skills and process orientation - accountability and personal organization are essential.
• Native English speaker with excellent written and verbal skills.
• Exceptional interpersonal skills.
• Thrive in a fast-paced dynamic and ever-changing environment.
• A team player and great communicator, comfortable working with multiple interfaces simultaneously.
• Bachelor’s degree.
• Background in Maritime is a strong advantage.
• We work 4 days a week from the office in Tel Aviv