Technical Customer Success Manager

Responsibilities:

• Build strong, trusted relationships with stakeholders at all levels, from technical practitioners to executives, to drive adoption, retention, and satisfaction.
• Take ownership of renewal and expansion processes, working closely with customers to ensure successful renewals and identify growth opportunities.
• Advocate for customer needs within Product, Engineering, and Support teams to influence product development and ensure alignment with customer goals.
• Lead onboarding, implementation, and training to ensure customers gain maximum value from Sweet Security’s platform.
• Proactively monitor account health, address potential risks, and maintain high renewal rates through proactive engagement.
• Identify and resolve technical challenges, managing escalations efficiently with internal team support.
• Collaborate with customers to develop Success Plans with clear goals and key performance metrics, ensuring consistent progress and measurable outcomes.



Requirements:

• 5+ years of experience in roles like Technical Customer Success Manager, Customer Success Engineer, or Technical Account Manager.
• Expertise in cybersecurity, especially in cloud-focused areas like CDR, CNAPP, runtime security, and cloud posture management.
• Strong technical knowledge of Kubernetes, ECS, Fargate, and other cloud services.
• Exceptional problem-solving skills with a hands-on approach to tackling technical challenges.
• Willingness to travel for customer engagements as needed.