Help Desk Technician

A Help Desk for a large medical organization in Tel Aviv.

Responsibilities:

-Provide technical support and troubleshooting for hardware and software issues, including computers, printers, and scanners

-Assist users with Windows operating systems and Office applications, ensuring efficient and effective use

-Identify, analyze, and resolve technical problems in a timely manner

-Manage user accounts, permissions, and group policies within Active Directory

-Document technical issues, solutions, and service requests to maintain knowledge base accuracy

-Collaborate with IT teams to escalate and resolve complex issues.

-Deliver excellent customer service and support to end-users in person, remotely, or via phone

Requirements:

• 1 year of experience as a Help Desk technician or in a similar role
• Proficiency in Windows operating systems and troubleshooting
• Experience with diagnosing and resolving hardware issues for computers, printers and scanners
• Proficiency in Microsoft Office applications
• Familiarity with Active Directory for user and group management