Enterprise Account Manager

Enterprise Customer Success Manager an Innovative AI-powered ITSM Platform

that revolutionizes organizational efficiency and cost reduction.

What we do:

By utilizing cutting-edge technologies such as Agentic AI, machine learning, and natural language processing, the platform transforms IT operations with intelligent automation, real-time insights, and proactive decision-making.

If you have experience in Project Management this is perfect for you. 

Ideally, a combined background in customer success, post-sale support, data analysis, and consultancy will be a huge plus.

What you will be doing:

🤝​Customer Engagement

• Train and collaborate closely with customer teams to maximize value from the platform, analyze KPIs, and drive activities and process changes.
• Build meaningful relationships with managers and executives to advance business objectives.
• Continuously drive product value through the deployment of new features that enhance usage across customer teams.
• Monitor and promote product adoption, customer satisfaction, and overall health scores.
• Foster new business growth through strong relationships and advocacy.

​⭐ Implementation of Product and Methodology:

•  Understand and map customers’ business and operational needs to relevant KPIs.
• Act as a trusted advisor to help drive activities and share best industry practices.
• Collaborate closely with operational teams to analyze and improve processes.

🏆End to End involvement in all aspects of customer implementation including: 

• Creating timelines and milestones.
• Tracking progress.
•  Leading meetings and discussions, such as QBRs, to promote value realization.
•  Deep understanding of value drivers in recurring revenue business models.

👉Requirements:

✅ Minimum of 2 years of experience with BI tools and SQL queries; a data-driven approach is essential.

✅ Familiarity with the IT Service Management landscape is an advantage.

✅Over 2 years of experience in a Customer Success Manager role leading customer-facing organizations.

✅ Experience working with enterprise-level clients, particularly Global 2000 accounts.

✅ Excellent communication and presentation skills in English; proficiency in other languages is an advantage.

✅Relevant bachelor’s degree; preference for Computer Science or related fields.

✅Enthusiastic and charismatic approach capable of driving change management and inspiring others.

✅Willingness to act quickly, manage multiple accounts, and build new processes/tools for scalable infrastructure.

If that’s you (or someone you know)  please  send your CV to

[email protected]

Or simply DM it to me