Head of Customer Success Enterprise

TITAN is a no-code, web-based platform in the Salesforce ecosystem that streamlines form creation, data collection, and workflow automation. It enables businesses to create customizable, user-friendly forms directly within Salesforce for seamless integration and efficiency.

We’re hiring a Head of Enterprise Customer Success to lead and scale our enterprise customer success strategy, focusing on driving satisfaction, retention, and growth in collaboration with cross-functional teams.

Responsibilities:

• Develop and execute a strategic vision for enterprise customer success.
• Build and lead a high-performing team, overseeing hiring, mentoring, and performance.
• Manage key enterprise accounts, fostering long-term relationships with decision-makers.
• Drive onboarding, adoption, and retention for enterprise clients to ensure success.
• Create success plans aligned with client goals and measurable outcomes.
• Align customer success initiatives with sales, product, and marketing strategies.
• Represent customer feedback to influence product development and roadmaps.
• Support upsell and renewal efforts to drive revenue growth.
• Track and report KPIs (e.g., NPS, CSAT, churn) to measure success and identify opportunities.
• Deliver insights on portfolio health to executive leadership.
  
  

• 8+ years of experience in customer success, account management, or a related field, with at least 4 years focused on enterprise clients.
• Bachelor’s degree in business, Technology.
• Proven track record of managing and scaling enterprise customer success programs in a SaaS environment.
• Exceptional leadership and team-building skills, with experience managing distributed teams.
• Strong communication and relationship-building abilities, with a focus on executive-level engagement.
• Data-driven mindset with expertise in customer success metrics and reporting tools.
• Experience working within the Salesforce ecosystem is a significant advantage.
• A proactive, problem-solving approach and the ability to thrive in a fast-paced, growth-oriented environment.
  
  

• Work with a dynamic and innovative team in a fast-growing SaaS startup
• Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
• Enjoy the flexibility of remote work and a healthy work-life balance
• Competitive compensation package and opportunities for professional growth and development