Help Desk Technician

Job description:

As part of the position, providing professional and reliable technical support to the company's employees, while ensuring a high level of service and professionalism

Responding to computer and peripheral equipment malfunctions, technical support in the company's systems, including updates and upgrades to endpoints.

Inquiries management - management and follow-up of support inquiries in the company's inquiry system, including documentation and reporting of solutions and problems by installing and managing an internal reading system.

Implementation of the company's information security policy

Job requirements:

• Minimum ONE year of experience in telephone and face-to-face technical support - mandatory
• Control of Office 365 applications, communication networks, printers, technical faults, user configuration - mandatory - active directory
• Communication knowledge - understanding communication protocols, diagnosing basic faults
• Familiarity with information security requirements