Partnership Support Specialist

Love a fast-paced environment? We're a leading live-streaming platform, and we're looking for energetic Partnership Support Specialists to join our dynamic team. This isn't your typical support role; you'll be part of a company that’s changing the world of entertainment.

Responsibilities:

• Provide excellent text-based support (Intercom) to mid-tier users and agencies.
• Efficiently resolve user issues and document them thoroughly.
• Collect valuable feedback to improve our user experience.
• Hit your KPIs and support your teammates in doing the same.

Requirements:

• 1+ year of customer service or affiliation management experience.
• Fluent written English and Russian. (More languages? Even better!)
• You’re a team player, responsible and ready to take initiative.
• You're empathetic, helpful, and communicate clearly.
• You're a multitasker who delivers results.
• Experience with helpdesk and task tracking tools is a plus.
• Prior live-streaming experience? That’s a game-changer!