Customer Success Manager (CSM)

Join Sophtix Security, a leading cybersecurity consulting firm delivering advanced information security services and solutions to organizations.

We are hiring a Customer Success Manager to join our dynamic team and contribute to the growth of the company. This role involves building and maintaining strong client relationships, collaborating with internal teams, and ensuring optimal client success.

This is an exciting opportunity for candidates eager to excel and create a meaningful business impact.

Key Responsibilities

• Client Retention: Maintain strong relationships with clients to ensure high satisfaction and loyalty.
• Onboarding New Clients: Ensure seamless implementation and delivery of solutions for new clients and deals.
• Upsell/Cross-Sell Opportunities: Identify client needs, propose tailored solutions, and follow up on existing proposals.
• Proactive Support: Anticipate issues and offer creative solutions to address them effectively.
• Success Metrics: Monitor key success indicators and client satisfaction to drive continuous improvement.
• Internal Coordination: Collaborate closely with internal professional teams to deliver top-tier services.
• New Business Development: Identify and engage potential clients, managing the sales cycle end-to-end.

Required Qualifications

• Proven experience in a similar role is mandatory.
• Exceptional interpersonal skills and the ability to build strong relationships.
• Analytical thinking with basic technological understanding, particularly in software or SaaS companies.
• Proactive mindset with the ability to identify challenges before they arise.
• Empathy, service orientation, and a genuine passion for helping clients succeed.

If you’re excited about driving client success, contributing to the growth of a thriving company, and looking for a meaningful role in a fast-growing organization – we want you on our team!

To apply: [email protected]