Technical Account Manager

Automat-it is a premier AWS partner dedicated to driving startup success through our comprehensive expertise in AWS Cloud solutions, migrations, and intricate DevOps projects. By leveraging our AWS know-how, we empower startups’ DevOps, FinOps, and Delivery teams, enhancing security, reducing time to market, and optimizing cost-effectiveness with minimal effort.

Automat-it is a global company operating in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impact.

We’re looking for a Technical Account Manager to provide technical post-sales guidance to Automat-it customers while maintaining long-term relationships, identifying pain points, and addressing them.

📍 Work location - hybrid from Tel-Aviv

Responsibilities

• Offer post-sales technical support to customers on complicated technical issues
• Be in charge of a portfolio of local and EU-based customers
• Assess and address client queries and needs in a timely manner and assist with utilizing AWS services effectively
• Collaborate with the sales team to identify and capitalize on untapped opportunities
• Train customers on proper cloud environment usage
• Build and maintain excellent customer relationships and ensure satisfaction
• Provide product performance reports to developers and stakeholders
• Assist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all teams
• Monitor account metrics, including CSAT and financials
• Frequent travels - locally (on-demand to meet with customers and partners and attend local events) and abroad (at least once a quarter).
  
  

• 5+ years of working experience as a Technical Account Manager, DevOps, or Cloud Engineer
• Hands-on experience with an AWS environment
• Relevant AWS certification(s)
• Experience in customer-facing, preferably with startups or SMB
• Demonstrated ability to engage and influence C-level executives on relevant technical items
• Excellent written and verbal communication skills in English
• Ability to multitask and manage multiple responsibilities concurrently
• Strong organizational skills and attention to detail
• Excellent communication, interpersonal, critical thinking, and problem-solving skills