Data Analyst

Insightec is a growing medical technology company transforming patient lives through innovative incisionless surgery.

Our culture is as unique as our people, a diverse global team, with different ideas, skills, interests, and cultural backgrounds driven by our core values – Our Patients, Integrity, Team, Quality and Innovation.

Our dedication to making a real impact on the lives of millions of people and paving the path to a bright future for healthcare is what bonds us as a Team. We work together in a dynamic collaborative environment to deliver successfully while believing in and driving a life-work balance philosophy that encourages our employees to do things that are meaningful outside of work. Every role is significant, your voice is heard, and your ideas are encouraged. We challenge and empower our people to be great at what they do while providing a flexible work environment.

Walking through our corridors, you will be inspired by stories of career journeys at Insightec. We take pride in growing internal talent and encourage our employees to achieve their professional ambitions. With over 450 employees in Israel - Haifa and K. Ono, Miami and Dallas, Shanghai, Tokyo, and Europe, we offer in each region competitive perks and benefits.

Do the most meaningful work of your career by joining us on our mission to transform tomorrows, today.

We are seeking a highly motivated Service Processes Specialist to join our team. You will be responsible for the development of the service processes that support all the back office service functions including contracts, renewals, customer support, workflow design and implementation and training the service team and relevant stakeholders on these processes.

What you will be doing:

• Responsible for service renewals including back-office quotes and contract creation, setting up end-to-end system automation including support of global teams.
• Improve operational processes E2E to support business functions, including requirements gathering, designing the service back-office processes, testing, implementation, and training to the users to ensure smooth workflow processes.
• Manage the interface with 1800 service providers, and monitor their activities, including KPI measurement and driving for ongoing optimization and continuous improvement.
• Analyze and provide insights regarding lifecycle strategies and cost per customer.
• Work closely with other teams (IT, Operations, Applications, etc.) to understand business needs and translate them into improved service processes.

What you have:

• Bachelor’s degree in business administration, finance, statistics, information systems, or a related field.
• 2-3 Years experience in data analysis and/or project management or a similar service process role in the industry.
• Strong analytical, problem-solving and self-learning skills with the ability to translate business needs into technical solutions.
• Fluent written and spoken English
• Ability to lead a project end-to-end
• Can-do attitude
• Excellent attention to detail and accuracy in managing and processing data
• Strong communication skills and ability to build relationships across departments and teams
• Presentation skills

Advantages:

• Proficiency in data analysis tools such as Microsoft Excel. Power BI or Qlik