Help Desk Technician

A Help Desk for a large security organization in North Israel.

Responsibilities:

-Provide first and second-level technical support to end-users, including troubleshooting and resolving hardware, software, and network issues

-Manage and resolve help desk tickets in a timely manner, ensuring accurate documentation of issues and solutions

-Support Windows operating systems, including installation, configuration and troubleshooting

-Assist users with Microsoft Office applications and other software tools

-Collaborate with other IT team members to escalate and resolve more complex issues

-Provide guidance and support for network-related issues, drawing on experience from military network management or technical call center roles

Requirements:

• 2 years of experience as Help Desk
• Experience in network management or experience in a technical support center is highly desirable
• Proficiency in supporting Windows operating systems and Microsoft Office applications
• Experience in supporting applications and working in Linux environments - an advantage
• Teir 2 support experience - an advantage