Customer Success Manager

About the Company

ALLSTARSIT is an international outstaffing service provider that helps businesses recruit, pay, insure, and support top global talent with payroll, benefits, and more. The company specializes in software development services for clients across diverse industries such as cybersecurity, healthcare, fintech, telecommunications, media, and more.

About the Role

We are looking for a dedicated Customer Success Representative to join our team. In this role, you will be responsible for fostering strong, ongoing relationships with customers, ensuring their satisfaction, and helping them achieve their goals. You'll play an integral part in ensuring that customers understand the full value of our services, supporting them throughout their journey. This includes managing follow-up activities, collaborating with the sales team to align on goals, and using customer feedback to improve processes continuously. You will also analyze customer data, generate reports, and take actionable steps to enhance customer retention and drive overall satisfaction.

Requirements:

• At least 1 year of experience in Сustomer Success or a similar role.
• Proven track record in customer retention and relationship management.
• Experience in conducting follow-ups with clients and supporting sales activities.
• Experience in customer success with upselling orientation.
• High proficiency in English (both written and spoken).
• Previous experience in the telecommunications industry.
• Ability to manage a team or lead projects effectively.

Advantages:

• Background in outsourcing or BPO companies.
• Familiarity with CRM tools and reporting systems.
• A sales-oriented mindset.
• Proficiency in additional languages.
• Previous experience as an HR professional.