Customer Success Specialist

DOKKA is a SaaS company providing a leading accounting automation platform for finance teams. The platform empowers over 3,500 companies, including NASDAQ-listed enterprises. DOKKA offers Accounts Payable (AP) Automation and Financial Close Automation modules, setting new standards for speed, accuracy, and compliance in financial processes.

This is a remote full-time role for a Customer Success Specialist at DOKKA. A Customer Success Specialist will be responsible for ensuring customer satisfaction, providing support, delivering exceptional customer service, and maintaining strong communication with clients.

Qualifications

• Excellent Communication and Customer Service abilities
• Ability to multitask and prioritize effectively
• English level that allows you to support and onboard clients world-wide.
• Experience in customer success or providing customer service.
• Knowledge of accounting principles is a plus
• Knowledge in Procurement or Inventory is a plus.