Customer Success Specialist

Customer Success Specialist

Rapaport Group is an international network of companies providing added-value services that support the development of ethical, transparent, competitive, and efficient diamond and jewelry markets. RapNet, a division of the Rapaport Group, is a leading B2B online marketplace serving thousands of diamond and jewelry manufacturers, dealers, and retailers worldwide.

We are looking for a proactive, people-focused Customer Success Specialist to join our team. Reporting to the Customer Success Manager and working closely with Account Managers, you will be the trusted point of contact for RapNet customers - guiding them from onboarding to renewal, you’ll help customers achieve success, drive product adoption, and build long-term relationships that support retention and growth.

Responsibilities

Build and maintain strong, long-term customer relationships
Onboard new customers and explain key features
Drive product adoption and help customers maximize value from RapNet
Monitor customer usage, perform health checks, and address issues proactively
Manage annual subscription renewals and identify upselling opportunities
Collaborate across teams to ensure a seamless customer experience
Gather feedback to improve products and services

Requirements

Full proficiency in English (Hebrew/French a plus)
Minimum 2 years’ experience in Customer Success or similar client-facing roles
Experience with CRM and support systems (e.g. Salesforce)
Strong communication and active listening skills.
Organized, detail-oriented, and able to manage multiple priorities
Team player with high integrity, strong organization, and time management skills
Bachelor’s degree or equivalent experience preferred