Clinical Customer Success Specialist

About the job

Capacity: 60–100%

Travel: Up to 50%, international (Mainly United States)

Reports to: Customer Success Group Lead

🚀About the Company

At FIZE Medical, we’re transforming how critical care teams monitor and manage fluid balance and hemodynamic stability. Our real-time fluid management system is already in use in top ICUs across Israel and the US — and that’s just the beginning. Our growing portfolio of predictive tools helps clinicians detect risks early and act with confidence.

We're a tight-knit, fast-moving team that thrives on solving real-world problems. We care deeply about user-centered design, clinical impact, and building tools that just work — from the moment they’re plugged in, to EMR integration and predictive decision support.

If you’re excited about shaping the next generation of critical care, we’d love to meet you.

✨About the Role

We’re looking for a hands-on Customer Success Specialist — ideally a nurse or physician — to lead our clinical presence during product implementations and commercial rollouts. You’ll spend around 50% of your time at clinical sites around the world, working directly with clinical teams to ensure smooth onboarding, product adoption, and real-time support.

This role centers on travel and site engagement, making you the go-to contact for clinicians during the earliest and most critical phase of product use. You’ll also contribute to the creation and delivery of educational content for both internal and external stakeholders, ensuring consistent messaging and user experiences.

🎯Key Responsibilities

• Travel extensively to implementation and commercial sites around the world (up to 50%)
• Lead on-site training and act as the primary point of contact for clinical teams
• Design and deliver engaging training and educational materials for clinicians and internal teams, both on-site and remotely
• Ensure consistent and aligned messaging across all training touchpoints
• Support the development of scalable onboarding processes and reusable implementation frameworks
• Collect, synthesize, and relay user feedback to internal teams

🙋‍♀️Who You Are

• Nurse, physician, or medtech professional with strong background in Customer Success or Implementation roles
• Deep understanding of hospital workflows and clinician needs

✅ What You Bring:

• Exceptional communicator and facilitator
• Excellent organizational skills and a hands-on, proactive mindset
• Technical acumen – quick to grasp complex product features and translate them into clinical value
• Native English is mandatory
• Willingness to travel internationally (up to 50%)