Customer Care Specialist

Clarity is looking for a detail oriented, self-driven and responsible Customer Care Specialist to join our team. As a Customer Care Specialist, you will serve as the trusted point of contact for Clarity’s customers. This job is perfect for you if you love people, solving problems, and helping customers succeed.

As a growing start-up, the right person to join will have a significant impact on the future of the team and will have the opportunity to grow along with the company.

Who we are

Clarity is building the next generation of technology companies going beyond software as a service.

We’re a well-capitalized start-up focused on changing our customers lives by helping them manage their business in a way that has never been possible until now.

Responsibilities:

• Overviewing business processes with a focus on ensuring accuracy and efficiency.
• Validating exception rules and accounting for various economic events, leveraging analytical thinking, self-learning ability, and precision.
• Communicating with suppliers to streamline workflows, resolve issues, and manage procurement processes, including working with suppliers and handling payments.
• Reconciling different accounts to maintain financial integrity.
• Responding to customer queries in a timely and accurate manner via phone, email, or chat, while providing comprehensive information and answers related to the managed processes.
• Identifying issues within the process, advising on continuous improvement, and ensuring that best practices are followed consistently.

Requirements:

• 2+ years of experience working as a Customer Care Specialist or Operations positions.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Fluency in Hebrew and English (both written and verbal).
• Tech oriented and know-how including Microsoft office.
• You have a “can do attitude” – being able to tackle repetitive tasks and solve problems effectively.
• Experience in managing procurement processes, including working with suppliers and handling payments - an advantage!