Customer Success Manager

Why us?

Being people-focused, our mission is to provide an engaging, enriching environment for our employees, building the best teams to enable our customers to harness their data in real-time and create personalized engagements with their end-users. At Solitics you will take on various challenges, bring out the best & most creative you. Solitics will provide you with innovative tools, professional mentoring, and supportive work environment.

Who Are You?

You’re a talented charismatic team player that is results oriented. Energetic, highly motivated and a people’s person that is self-learning with deep technological, technical, and business skills.

What Will You Do?

• Develop a deep understanding of Solitics products and the value proposition they deliver
• Own and develop strong relationships with your customers and their organizations
• Be your customers’ focal point and manage required stake holders within Solitics
• Work closely with engineering, product management, customer support and sales teams
• Proactively manage, consult, and constantly increase the products’ value for your customers
• Preform onboardings and users training on Solitics products
• Manage the customer's implementation and expectations throughout their journey

What must you have?

• 2 - 3 years of experience as Customer Success / Technical Account / Account - Manager in SAAS company – with hands on experience with products- a must!
• Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships
• Experience in managing multiple stakeholders and projects in a fast-paced environment
• Bachelor’s degree
• Native English level or equivalent , Russian-advantage!

What will be an advantage?

• Experience in marketing automation / retention strategies
• Experience in data-oriented work environments
• Hands on technical experience
• Industrial engineering degree