Field implementation and Analysis Specialist

We are Control, and we bring a sense of control to the construction industry by developing a cutting-edge production management platform.

Responsibilities

We are growing and we invite you to join our team and become an expert on Control.site platform.

• Ensure its success in the field, by providing trainings and educate our customers on new features and use cases International and domestic customers.
• Work closely with new customers to implement their new Control.site platform, including configuration, data workflow, training new users, go-live support, and best practices optimization
• Analyze and understand customer use cases and provide guidance on how the platform can be leveraged to meet and exceed their goals
• Share field impacts on our customer outcomes
• Support the team during customer situations that require cross department collaboration
•  Document customer product ideas

Qualifications

• Relevant academic education
• Up to 2 years of relevant experience as a customer success role / Implementation Specialist
• Relevant experience in training and support
• Excellent client-facing and internal communication skills
• An energetic and motivated person to support our partners through their onboarding with us
• Positive attitude, empathic, creative and solving problem oriented , multi-tasker and effectively work under pressure
• Excellent verbal and written communication skills

Willing to be in the field – construction sites most of the time