Technical Account Manager

Technical Account Manager (TAM)About the Position:

This is a remote position based in Israel — we are a remote-first company.

Hudson Rock is a revenue-positive, category-leading cybercrime intelligence company that specializes in providing brand protection and data enrichment to 100+ customers including: Rapid7, At-Bay, Panorays, MalwareBytes, Bridewell, Five9, eToro, Bluevine, and others. 

We are looking for an experienced individual to join as our first Technical Account Manager to pursue revenue initiatives for our threat-intelligence data products that help protect employees, partners, customers, and digital assets with unprecedented granularity of threat vectors including Ransomware, Corporate Espionage, Breaches & Account Takeovers.

As a Technical Account Manager in a fast-growing cybersecurity startup, you will be responsible for building strong, long-term relationships with customers while serving as their trusted advisor on technical and strategic cybersecurity needs. You will ensure successful solution implementation, proactively address customer concerns, and identify opportunities for growth and upselling. Your role will also involve collaborating with internal teams to deliver exceptional service, aligning customer goals with the company’s offerings, and contributing to the overall success and retention of a rapidly expanding customer base.

This is an exciting opportunity for a motivated professional with a passion for cybersecurity and a knack for building strong client relationships. With ample growth opportunities, clear pathways for career advancement, and the potential to make a significant impact in a dynamic and rapidly growing company, this role is ideal for those seeking to shape the future of cybersecurity innovation.

Responsibilities:

• Serve as the primary point of contact for assigned customers, ensuring their success and satisfaction with the company’s cybersecurity solutions.
• Drive customer retention by identifying customers at risk, as well as opportunities for upselling and cross-selling.
• Proactively address and resolve technical issues, serving as an advocate for customers within the organization.
• Provide training, onboarding, and technical enablement to help customers maximize the value of our solutions.
• Contribute to the development of best practices, resources, and strategies to enhance customer success and satisfaction.

Requirements:

• 3+ years of experience in a TAM, Customer Success, Account Management, or related role, preferably in a cybersecurity or threat intelligence startup.
• 2+ years experience using SalesForce and support ticketing systems.
• Technical cybersecurity knowledge and experience is a plus.
• Experience in supporting North American and European customers.
• Exceptional communication and presentation skills with the ability to engage technical and non-technical audiences.
• Strong analytical skills for interpreting customer data and identifying unique insights.
• Problem-solving mindset with the ability to handle varied customer challenges.
• Fluent in Hebrew and English. An additional language is an advantage.

If you’re passionate about cybersecurity and thrive in a dynamic, remote-first environment, we’d love to hear from you! Email your CV to: [email protected] with “Technical Account Manager” in the subject line.