Customer Success Manager

AU10TIX, an identity management company headquartered in Israel, provides critical, modular solutions to link physical and digital identities so that companies and their customers can confidently connect. Over the last decade, AU10TIX has become the preferred partner for customer onboarding and customer verification automation and we continue to work on the edge of what’s next for the future of identity’s role in society.

We are looking for a Customer Success Manager to join our great team and support our global customers.

Responsibilities:

• As a CSM you will be part of a global team whose mission is to enable our customers prevent fraud more effectively and win customers more efficiently.
• Be a trusted advisor to our customers by establish an excellent rapport.
• Understand the business needs, technical requirements, processes to deliver value.
• Collaborate with sales, solution engineer, product and R&D.
• Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization and adoption of new services.
• Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations.
• Build and execute an account specific relationship framework inclusive of regularly schedule status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.
• Address customer problems directly, when possible, and educate them on how to do so themselves going forward.

Requirements

• At least 5 years professional experience as Customer Success Manager in B2B companies. Experience in SAAS/product companies.
• Project management experience with excellent organizational skills.
• Ability to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes.
• Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously.
• Ability to work independently as well as to operate alongside global teams.
• Strong analytical and problems solving skills.
• Strong technical orientation.
• Bachelor's Degree in exact sciences or engineering fields.
• English - must
• Willingness to travel.