Experienced Technical Support Engineer

Unitronics, a global company specializes in developing industrial automation control products and motion control solutions, is looking for an experienced Technical Support Engineer to join our team. 

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. 

Responsibilities

• Providing technical support for Unitronics products globally
• Identifying faults and exploring technical solutions to resolve it
• Conducting technical training and presentations for the company's customers
• Assisting with pre-sales and post-sales technical activities
• Participating in global exhibitions 

Qualifications

• Engineering education in the fields of control/ machinery / electrical/ electronic / mechatronics/software, or any equivalent field
• 3-5 years of experience in industrial automation field
• Experience in the development of industrial automation systems, programming controllers, and HMI systems - a significant advantage
• Familiarity with industrial protocols or motion systems – advantage
• Proficiency in conducting technical presentations - must
• Fluent English – Verbal and writing
• Willingness to fly abroad, a few times a year