IT Support Specialist - Help Desk

Mobileye's Service Desk group provides advanced Linux and Windows computing services support to the company.

What will your job look like:

• Serve as the first point of contact for customers seeking technical assistance over the phone or in the ticketing system
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
  
  

• At least 2 years proven experience as a help desk technician or other support role
• Minimum one year experience supporting Linux - must
• Good understanding of computer systems, mobile devices, and other tech products such as - Office 365, Active Directory, Networking
• Ability to diagnose and resolve complex technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and service oriented