Information Technology Specialist

If you are looking for an IT Specialist, your key area of responsibility will be creating customer satisfaction through superb troubleshooting and problem-solving skills. As an IT Specialist, you will gain invaluable hands-on experience working on cloud technologies and SaaS-based applications. You can manage and support breakthrough cloud environments and diagnose and fix issues to improve existing cloud-based systems.

You will support internal employees globally using Windows and MAC OS devices. You will be able to understand the business impact of incoming tickets and will troubleshoot effectively to resolve issues and provide solutions. Strong communication and organizational skills will make you an ideal and successful candidate.

Summary of Key Responsibilities

• Provide remote & frontal support
• Manage apps, services, and hardware while providing functionality & security
• Manage and support Mac, Windows, and network systems
• Manage incidents and problems, working with vendors and partners
• Create and maintain procedural and training documentation while complying with internal controls and policies

Requirements:

• 3 years in a technical support role for a medium-sized business, with a focus on customer service
• Managing and supporting laptops, smartphones, network appliances, and security
• Google Workspace (G Suite) management
• Mac and Windows management and support
• Supporting SaaS-based Environments, e.g., SmartSheet, Docusign, Zoom.

Advantage

• OneLogin / Atlassian / Microsoft 365
• MDM (Intune/Kandji)
• EDR (CrowdStrike)
• Zoom Phones

Required Skills and Abilities

• Service-oriented – Customer-facing skills
• Flawless English
• Dynamic and Fast learning
• Detail-oriented, self-sufficient, resourceful, organized, and proactive
• Information Security understanding and awareness
• Network communications
• Working with international vendors and partners

Certifications (Advantage)

• PC Technician or similar
• AWS Certification