Customer Success Manager

About Sett:

Mobile game marketers constantly face a costly and inefficient race to find their next hero creative while battling creative and performance fatigue. Sett breaks this cycle with our advanced AI engine, trained on live campaign data, competitor actions, consumer trends, and other key signals, to automatically create high-quality video ads designed to drive better business results. 

Our proprietary technology replicates your game design, enabling you to explore bold new concepts without needing any integrations, asset uploads, or project sharing on your end. With Sett, we enable creativity without limits, helping your game break through the noise and beat out the competition.

Position Overview:

As a Customer Success Manager at Sett, you will play a pivotal role in building and maintaining strong relationships with our partners. You’ll ensure they achieve maximum value from our innovative product. Acting as the voice of the customer within Sett, you’ll help shape the future of our product while driving adoption, satisfaction, and growth across our partner base.

Responsibilities:

• Be the primary point of contact for midsize and enterprise gaming partners, managing relationships across technical, business, and product functions.
• Guide partners to unlock the full potential of Sett’s platform, ensuring alignment with their business and user acquisition goals.
• Fully manage midsize and enterprise partners, on an operational, technical, business and strategy level to help them achieve their goals
• Act as the customer's advocate internally by communicating requests and issues to the Product and R&D departments.
• Communicate major product updates and releases, ensuring partners are informed and can implement changes effectively.
• Identify and lead upsell opportunities.
• Work closely with the sales team to expand our reach to partners.

Requirements:

• 3+ years of experience in SaaS B2B as a CSM, preferably in the mobile gaming industry and software companies.
• Strong understanding of attribution and user acquisition (UA) strategies.
• Experience managing enterprise-level partners and navigating corporate environments.
• Fluency in English and Hebrew, with extremely strong presentation and communication skills.
• Proactive and highly organized, capable of managing multiple tasks simultaneously.
• A fast learner who can understand and articulate technology at any level.
• Rich and effective interpersonal skills.
• Strong analytical skills.
• A growth mindset – always eager to push yourself out of your comfort zone, with a passion for technology and customer success.