Renewal Manager

SCiO is revolutionizing material analysis by making it real-time, precise, and actionable. Our pocket-sized NIR spectroscopy solutions empower customers in the food and agriculture industries to optimize their operations, achieve scalable growth, and make data-driven decisions with confidence. We’re dedicated to providing seamless integration, intuitive tools, and a network of insights that enable businesses to unlock the full potential of their materials.

We are seeking a results-driven Renewal Manager to enhance customer retention and manage our internal renewal database. This role is focused on ensuring that our SMB customers remain engaged with SCiO, increase their lifetime value (LTV), and expand their use of our solutions.

Key Responsibilities

• Customer Retention Ownership: Ensure SMB customers continue their subscription by renewal engagement, proactive communication, and managing their back office.
• Support the Creation of Automation Initiatives: Execute and manage automated workflows for renewals, and ongoing customer engagement based on established strategies.
• Feedback Collection: Gather and report customer feedback to support the refinement of automation and engagement strategies.
• Routine Customer Outreach: Conduct targeted outreach for key milestones or risk indicators identified through automation.

Qualifications

• Highly collaborative, adaptable, organized, and a strong team player
• Effective communicator, strong interpersonal and collaboration skills
• Analytical mindset with the ability to translate data into actionable insights.
• Proficient in CRM tools (e.g., Salesforce)
• Experienced in Excel
• Fluent in English; additional languages are an advantage (Especially Spanish and Portuguese).
• Experience as the owner of the full renewal cycle - an advantage
• Bachelor’s degree in Business, Communication, or a related field - an advantage