Customer Success Manager

Role Overview:–Role Overview:The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption and implementation of Trellix Solutions, leading to successful customer renewals. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services, educational offerings and support. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a successful renewal.In this role you have the opportunity to apply your passion for customers, communication skills, persistence, and business acumen to directly contribute to the Company’s growth and success. The cross-functional nature of the role allows for the development of a deep understanding of all aspects of the business.What You Will Do:You will be considered the lead customer liaison for strategic accounts driving customer renewalsDevelop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand customer's business strategy, technical environment and measurements for success with Quarterly Business Reviews to continue alignment and highlight ongoing progressAdvocate for our customers with a focus on transformation, engagement, and experienceBuild and develop customer specific success plans to oversee customer on-boarding, adoption, and satisfaction across the portfolio to promote best practices and usage of Trellix products and solutionsPartner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion opportunitiesDevelop a comprehensive understanding of typical business and cyber security challenges faced by customers whilst demonstrating the fundamental capability of our technology, driving feature adoption to maximize time to value and return on investment.Handle escalations of deployment or customer productivity blocking issues, and coordinate related activities with Sales, R&D and CS EngineeringIdentify risks to the customer achieving their desired outcomes and stated business goals, working with account teams and cross-functional groups on risk mitigation or escalate as neededAbout You:University degree or equivalent experience5+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry a plusStrong customer orientation, ability to manage complex projects and conflicting requirementsOutstanding communication skills and ability to collaborate cross functionallyYou have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and servicesAbility to build and maintain highly valuable and outcome-based relationships with a diverse customer account baseCompany Benefits and Perks:We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.Retirement PlansMedical, Dental and Vision CoveragePaid Time OffPaid Parental LeaveSupport for Community InvolvementWe're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.Apply NowShare This JobShare on FacebookShare on TwitterShare on LinkedinShare on Email