Customer Success Manager JB-3825

A leading cybersecurity consulting firm, providing advanced information security services and solutions for organizations.

We are recruiting a Customer Success Manager (CSM) -

We are looking for a talented Customer Success Manager to join our team and help grow the company, liaise with customers and the company's professional teams to ensure maximum success - there is a business opportunity for candidates who succeed in their role.

Key Responsibilities:

• Customer Retention: Maintaining contact with customers and maintaining a high level of satisfaction.

• Accompanying new customers: Ensuring successful implementation of products with customers and new transactions.

• Identifying Upsell/Cross-Sell opportunities: Understanding needs and offering customized solutions, monitoring existing offers.

REQUIREMENTS

• Required - Experience in a similar role.

• Excellent interpersonal communication and ability to build strong relationships.

• Analytical thinking with basic technological understanding, especially in software or SaaS companies.

• Proactive approach and identification of challenges before they arise.

• Empathy, service-mindedness and a genuine desire to help customers succeed.

If you are passionate about accompanying customers to success, participating in leading the company to success and looking for a significant role in a developing organization - we want you with us!

Full-time, hybrid

The offices are located in Tel Aviv