Customer Success Manager

About CybeReady:

We're delighted to present CybeReady, an enterprising and innovative start-up in a fast-growing industry! CybeReady is revolutionizing cybersecurity training by addressing hacker threats, employee accountability, and the challenges faced by busy CISOs with our innovative, data-driven approach. 

Since our establishment in Israel in 2014, we've witnessed remarkable expansion in both the European and US markets. We're thrilled to keep delivering exceptional solutions to our esteemed clients!

We value hard work, and we value family life even more. This means hybrid work to support work-life balance.

We're seeking a passionate, professional, and experienced Customer Success Manager with experience in CRM, technology, learning, security, and service. 

As a Customer Success Manager, you will:

• Be part of a global successful team.
• Manage customers from the onboarding phase throughout the customer journey to ensure they get the most value from CybeReady solutions.
• Proactively build and maintain relationships with customers. 
• Develop effective, successful processes to support customer success.
• Represent the voice of the customer to contribute to product improvement.
• Lead and own the customer subscription renewal process from A to Z
• Operate the CybeReady technological platform to help customers reach their business goals.
• Lead data analysis of key metrics to identify, recommend, and implement changes to improve customer performance.

You have:

• At least four years in customer-facing roles. 
• Managed or took part in sales cycles in the past, including expansions, cross-sales, and renewals.
• A previous experience and desire to work with remote and in-person international customers.
• Demonstrated proficiency in customer management and the capability to handle multiple customers concurrently through a methodical delivery approach, marked by meticulous attention to detail.
• Technical orientation and analytical experience - ability to monitor, identify, and present performance metrics.
• Ability to troubleshoot problems and resolve issues up to tier 2 level entirely.
• Ability to work remotely and independently.
• High-level knowledge of Excel – Must
• knowledge of PowerPoint and other MS Office tools
• Fluent in English (reading, written, and spoken)

You might also have:

• Additional languages are an advantage
• Experience in cyber security and/or eLearning or digital pedagogy