Help Desk Specialist

SuperCom is seeking an enthusiastic, collaborative, and highly motivated Helpdesk Specialist to join our company. We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day

Job description:

• Providing face-to-face support to internal organizational users.
• Quick diagnosis and handling of hardware, software, and network issues.
• Managing tickets and documenting faults.
• Managing the inventory of computer equipment.
• Maintaining all computing equipment in the company, including servers, laptops, and Network equipment.
• Procurement with suppliers and ordering equipment.

Requirements:

• 1 year of experience as a helpdesk technician (military experience is an advantage)- must.
• Extensive knowledge In Microsoft 365 Business Premium. (Entra, Intune, Defender)- must.
• Knowledge with PC hardware -laptops, desktops, printers, etc.
• Knowledge with computer networking – TCP/IP protocols, etc.
• Experience with Windows 10, Windows 11, and Windows Servers.
• Basic knowledge with Active Directory, DHCP, WSUS, DNS, file, and print servers
• Experience with Screen hardware, docking stations, network, and display cabling.
• Experience with meeting room equipment- LED screens, video conference, etc.
• MCITP/MCSA/CCNA Course graduate - advantage.
• Azure, AWS, System virtualization (VMware) (Hyper-V)- advantage.
• Experience with Mac - advantage.
• Knowledge with Windows server - advantage.